What are your rates?
9 out of 10 merchants are over-paying for their merchant services. Calibr traditionally has been able to save clients 15-30% on average on their payment processing fees. Just like any industry there are hard costs or costs that don’t shift. We want to give pricing we can stand behind, so to truly do that we would need a couple months worth of processing statements to give you a clear apples to apples analysis.
How do I know you aren’t going to up your rates like my last processor?
Unlike other processors, we guarantee that the portion above the industry hard cost will never increase. (That is our rate above the industry established interchange rates that can vary from time to time.) Inversely, we do review each account after 6 months and sometimes will decrease our rate based on factors like increases in processing volume or referrals. We operate on a wholesale pricing platform that enables a very transparent pricing structure.
How long does it take to get up and running?
Typically we can have an account up and running in under a week, as long as we have the appropriate documentation at time of submission.
Who do I call if I need help?
You will have your agent's direct company line and cell phone number for any of your questions or needs. The Calibr company line rings directly to a Calibr manager 24 hours a day. We also have 24/7 support with all of our processing partners for emergency technical support.
When do I get my money?
Industry standard is 24-48 hours. In most cases, we can deliver funds next day, as long as transactions are batched before 5:00pm generally. **There are some cases where we can do next day funding when batched in the later evening hours.
I had a processor that held my funds/ shut down my account. I was told I was “high risk.” Can you handle high risk accounts?
We have processing partners that specialize in helping merchants that many in the industry consider “high risk.” Their expertise allows them to offer stable and predictable processing at a fair cost for the merchants they support.
My company is a multi-national company. Can you support multiple currencies in one place?
Yes, we have access to global partnerships that allow us to set up processing to accept payments in many of the world’s currencies. Calibr would stand as your one point of contact to help you manage your national and international accounts.
Do I have to change my bank if I process with my bank?
No, we can deposit into any existing bank account. All we need is the bank routing and account number.